FAQ
Answers before you even ask.
Everything owners want to know about the AI receptionist, lead follow-up, setup and your data.
The AI
Will my callers know it's an AI?+
The voice is natural and conversational and introduces itself in your business's name. Most callers simply feel they reached a helpful receptionist who answered straight away. We're always honest if a caller asks directly.
What happens if it can't answer something?+
It captures the caller's details and question, logs it, and notifies you immediately so a person can follow up. The enquiry is never lost.
Can it use a custom voice and our own answers?+
Yes. We brief it on your services, tone and the answers to your most common questions so it represents your business accurately.
Can it handle busy periods and after-hours calls?+
It answers unlimited calls at the same time, 24 hours a day, so there's no queue and no "all lines busy", ever.
Setup
How long does it take to go live?+
Most businesses are live within a few days of the discovery call. We build it, you approve it, we switch it on.
What do you need from us?+
Three things: your call criteria, access to your calendar, and a short brief on your brand tone. We handle the rest.
Do we have to change our phone number?+
No. It works alongside your existing number, calendar and CRM, no new hardware and nothing your customers notice.
Leads & your data
Where do my customers' details go?+
Every call and enquiry is logged automatically to a dashboard you own (a Google Sheet), and every booking notifies you instantly by email, Telegram or WhatsApp.
Is it GDPR compliant and do we own our data?+
Yes on both. The data is yours, stored in your own systems, and everything is handled in line with UK GDPR.
How does follow-up avoid spamming people?+
Sequences are paced sensibly, stop the moment someone replies or books, and always include an easy opt-out.
Commercials
Is there a long contract?+
No long lock-in. We earn the relationship monthly by delivering booked customers.
What if our call volume grows?+
The system scales with you, handling unlimited concurrent calls, and we review your plan as volumes change.
What support do we get?+
UK-based setup and support, plus a monthly performance review where we tune the system to book you more.
